Data Deletion Instructions

If you connected a Facebook Page to Outbox, you can stop its access yourself at any time, and you can ask us to delete the data it holds. These are two separate steps: removing access on Facebook stops Outbox from using your Pages, but does not by itself delete what is already stored. Both are described below.

1. Remove Outbox’s access on Facebook

This takes effect immediately and does not require contacting us.

1. On Facebook, open Settings & privacy, then Settings.
2. Open Apps and websites (for some accounts, Business integrations).
3. Find Outbox and choose Remove.

Once removed, the Page access tokens Outbox holds stop working, and the tool can no longer publish to or read from your Pages. The names of these menus may differ slightly as Facebook updates its interface.

Facebook may also offer to send us a deletion request when you remove the app. Outbox does not receive those requests automatically yet, so please also email us as described below.

2. Ask us to delete stored data

Send an email to chuquanglinhh@gmail.com with the subject “Data deletion request” and include:

• the name or ID of the Page, or the name of the Facebook account you used to connect it; and
• whether you want everything deleted, or only specific data.

Before deleting anything, we check that the request comes from someone who manages the Page or owns the account, for example by comparing it with the account recorded for the connection, or by asking you to confirm from the Page. We ask only for what we need to check this.

3. How long it takes

• We reply within 2 business days to confirm we received your request and explain the next steps.
• We complete the deletion within 20 days and confirm by email when it is done, listing what was deleted.
• If the request is complex, we may extend this once, by no more than 20 days, and we tell you why before the original deadline.

4. What we delete

• The Page access tokens stored for your Pages.
• Your Facebook account ID and name stored with the connection.
• Cached Page information, the copy of the profile picture, statistics, post lists and comments for your Pages.
• Records of posts prepared for your Pages in Outbox (IDs, links, step results, history) and their images and videos.
• Copies of this data in backups, logs and diagnostic reports.

If you ask us to delete only part of this data, we tell you what remains.

5. What deleting does not remove

• Posts and comments already published on your Page remain on Facebook. You can delete them on Facebook yourself.
• Records we are required to keep by law, if any. We tell you what is kept and why, and keep it only for as long as the law requires.
• A short record of your request: when it arrived, what was deleted and when. It does not contain the deleted data, and we keep it to show that the request was handled.

6. If you commented on a connected Page

Deleting your comment on Facebook removes it from the Page, and the copy in Outbox is usually replaced the next time the tool refreshes that post. Copies can remain until then, or in backups. To have every stored copy removed, email us with a link to the comment or post; the same timeline applies.

7. Contact

Questions about this process: chuquanglinhh@gmail.com or +84 989 507 929. See also the Privacy Policy.